Frequently Asked Questions

We welcome your enquiries and attempt to answer them in the shortest time possible. We are based out of London, UK and on GMT time. We do our best to reply in the shortest time possible however during especially busy periods please allow up to 3 days for a response.

Shipping & Delivery
We are proud to say that we deliver worldwide and where possible directly to you.

For more delivery information, see Shipping & Returns.

Privacy & Security

Returns & Replacements

Payment, Pricing & Promotions
Payment can be made using most debit/credit cards. All prices are quoted in Pounds Sterling (£) and will be calculated in customers currency using the payment providers rates.

Viewing Orders
You can view your order status by clicking on the "Track my order" link at the bottom of any page on the website and logging in.

Updating Account Information
You can update your information by logging into you account.

What happens if we are out of stock?

In the event of being out of stock for a particular product, we will send the next closest shade to the one out of stock, but will first give you the option to choose an alternative and if no response is received within 24 hours then we will send the alternative / closest shade.